PRIVACY POLICY
We Are TALA – PRIVACY POLICY
Privacy policy
This privacy policy gives you information about how We Are TALA Limited collects and uses your personal data through your use of this website, including any data you may provide when you purchase a product, create an account, sign up to our newsletter, or take part in a prize draw or competition.
This website is not intended for children and we do not knowingly collect data relating to children.
Controller
We Are TALA Limited is the controller and responsible for your personal data (referred to as "TALA", "we", "us" or "our" in this privacy policy).
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 10), please contact us using the information set out in the contact details section (paragraph 11).
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, any previous names, username or similar identifier, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you interact with and use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We use different methods to collect data from and about you including through:
- Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- purchase our products;
- create an account on our website;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our ‘Cookie Policy’ (paragraph 5) for further details.
- Social media advertising and tracking technologies. We use social media advertising platforms (such as Facebook, Instagram, and TikTok) to promote our products/services and engage with potential customers. To measure ad performance and tailor ads to your interests, we use pixels (such as Meta Pixel and TikTok Pixel) which collect data about your activity on our website. This data may include pages visited, actions taken (e.g. purchases, form submissions), and other interactions with our website. These pixels allow us to deliver personalized advertisements and analyse the effectiveness of our marketing campaigns.
The social media advertising platforms may also process this data for their own purposes as independent data controllers, which may include combining it with other data they hold about you. You can learn more about how each social media advertising platform uses your data by reviewing their respective privacy policies.
You can manage your preferences regarding pixels and other tracking technologies through our cookie settings or your browser settings.
To control the ads you see on any social media platform, you can adjust your ad preferences in your applicable account.
If you prefer not to have your data used by social media platforms, you can opt out by disabling cookies in your browser.
- Third parties or publicly available sources. We will receive personal data about you from various third parties both inside and outside the UK as set out below:
- Technical Data is collected from the following parties:
- analytics providers such as Google;
- advertising networks such as Google Ads; and
- search information providers.
- Contact, Financial and Transaction Data is collected from providers of technical, payment and delivery services such as Klarna (Klarna Bank AB (publ) and Klarna Financial Services UK Limited).
- Identity and Contact Data is collected from data brokers or aggregators such as Epsilon Abacus
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|
Purpose/Use |
Type of data |
Legal basis |
|
To register you as a new customer |
(a) Identity (b) Contact |
Performance of a contract with you |
|
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
|
|
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you |
|
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
|
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
(a) Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) (b) Consent, having obtained your prior consent to receiving direct marketing communications |
|
To carry out market research through your voluntary participation in surveys |
|
Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services). |
Direct marketing
You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view of which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
SMS marketing
By consenting to TALA’s SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us via the details in the ‘Contact Details’ section (paragraph 11) for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.
How We Use Your Data for Marketing
We work with third-party service providers like Epsilon to help deliver personalized marketing experiences. Epsilon assists us in analysing customer data, managing loyalty programs and delivering targeted communications across various platforms, such as email, SMS and digital ads.
The types of data we may share with Epsilon include your contact details, purchase history and browsing behaviour. This information is processed securely and in compliance with applicable data protection laws.
If you wish to opt out of data sharing for marketing purposes, you can do so by:
- Contacting us directly at hello@wearetala.com, including the subject line ‘Opt-Out of marketing’; or
- Selecting the opt-out option during the checkout process, where applicable.
We are committed to providing you with clear and simple ways to manage your privacy preferences. For any questions or assistance, feel free to contact us using the details provided in Section 11 (‘Contact Details’).
For more information about Epsilon’s data privacy practices, visit their Privacy Policy.
Opting Out Of Marketing
You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you, replying ‘STOP’ to any SMS marketing communication, or by contacting us via hello@wearetala.com (including the word “remove” in the subject line).
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations, updates to our Terms and Conditions, or checking that your contact details are correct.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see paragraph 5 below.
- Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to login to secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|
Cookie Type |
Cookie Title Cookie Name |
Purpose & Duration |
|
Strictly necessary |
_secure_session_id Shopify |
Used in connection with navigation through a storefront. Retention: 1 day |
|
cart_currency Shopify |
Necessary for the secure checkout and payment function on the website. Retention: 1 day |
|
|
shopify_pay_redirect Shopify |
Necessary for the secure checkout and payment function on the website. Retention: 1 day |
|
|
_pandectes_gdpr Pandectes |
Used for the functionality of the cookies consent banner. Retention: 1 year |
|
|
ku1-vid Klarna |
Used as visitor identifier. Retention: 1 day |
|
|
ku3-vid Klarna |
Third-party cookie used as visitor identifier. Retention: 1 day |
|
|
Functionality |
__cfduid CloudFare |
Placed by CloudFare to identify trusted web traffic. Retention: 1 day |
|
secure_customer_sig Shopify |
Used in connection with customer login. Retention: 1 day |
|
|
_shopify_country Shopify |
Placed by Shopify to store location data. Retention: 1 day |
|
|
ku1-sid Klarna |
Used for caching purposes. Retention: Session |
|
|
_pay_session Shopify |
Necessary for the secure checkout and payment function on the website. Retention: 1 day |
|
|
cart Shopify |
Necessary for the shopping cart functionality on the website. Retention: 1 day |
|
|
cart_sig Shopify |
Shopify analytics. Retention: 1 day |
|
|
cart_ts Shopify |
Used in connection with checkout. Retention: 1 day |
|
|
Performance |
_orig_referrer Shopify |
Tracks landing pages. Retention: 1 day |
|
_shopify_y Shopify |
Shopify analytics. Retention: 1 day |
|
|
_landing_page Shopify |
Tracks landing pages. Retention: 1 day |
|
|
_shopify_s Shopify |
Shopify analytics. Retention: 1 day |
|
|
_shopify_fs Shopify |
Shopify analytics. Retention: 1 day |
|
|
_shopify_sa_t Shopify |
Shopify analytics relating to marketing & referrals. Retention: 1 day |
|
|
_shopify_sa_p Shopify |
Shopify analytics relating to marketing & referrals. Retention: 1 day |
|
|
_ga |
Set by Google Analytics with unknown functionality. Retention: 1 day |
|
|
_gid |
Placed by Google Analytics to count and track pageviews. Retention: 1 day |
|
|
_gat |
Placed by Google Analytics to filter requests from bots. Retention: 1 day |
|
|
Targeting |
_y Shopify |
Shopify analytics. Retention: 1 day |
|
_s Shopify |
Shopify analytics. Retention: 1 day |
|
|
_fbp |
Placed by Facebook to track visits from across websites. Retention: 1 day |
|
|
fr |
Third-party cookie used to deliver, measure and improve the relevancy of ads. Retention: 1 day |
|
|
__kla_id Klaviyo |
Tracks when someone clicks through a Klaviyo email to your website. Retention: 1 day |
|
|
KL_FORMS_MODAL Klaviyo |
Tracks when someone subscribes (opts in) to a form. Retention: 1 day |
|
|
_uetsid Bing |
Third-party cookie used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. Retention: 1 year |
|
|
_gcl_au |
Third-party cookie placed by Google Tag Manager to track conversions. Retention: 1 year |
Please note that some third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies. To deactivate the use of third-party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
We may share your personal data where necessary with the parties set out below for the purposes set out in the table ‘Purposes for which we will use your personal data’ above.
- External third parties such as: Epsilon, TikTok, Meta, Pinterest, Google, and Yotpo.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:
- We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.
- We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see paragraph 10 below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You have a number of rights under data protection laws in relation to your personal data, being the right to:
- Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we rely on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object at any time to the processing of your personal data for direct marketing purposes (see ‘Opting Out Of Marketing’ in paragraph 4 for details of how to object to receiving direct marketing communications).
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data (see the table in paragraph 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data's accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us via the details in paragraph 11).
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
- Email address: hello@wearetala.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep our privacy policy under regular review. This version was last updated on 24/12/24.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.