Refund policy

TALA RETURNS AND REFUNDS POLICY - updated 2nd July 2026

If you're not fully satisfied with your order our returns portal is quick and simple to use. You can return items to us within 30 days of your parcel being delivered, provided that all items are in their original condition with tags intact (unless faulty).

We've made returns as easy as possible — just process via our portal, send it back using your provided label, and we'll get your refund back to you within 10 working days of receiving your return. £2.99 will be deducted from your refund to contribute to the cost of the return postage. 

Applicable on all refunds for orders placed from 2nd July 2026 onwards.

TALA Returns Policy
  • The item has been purchased via the TALA website 
  • The item is returned in its original packaging & condition, new, unworn and unwashed with tags
  • The item is not soiled/impacted by products or odour
  • The item is not damaged in any way

Returns that are damaged, unsaleable or do not meet these conditions will be rejected, with the refund or exchange request denied.

Store purchases

Items purchased outside the TALA website cannot be returned through our online returns portal. Please return them directly to the original store of purchase.

Items purchased online through wearetala.com can now also be returned in store at Carnaby Street or Westfield, free of charge.

Non-Returnable Items

All TALA items must be tried on with underwear. 

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds, including:

  • Selected underwear: Briefs, Thongs, Bodysuits*
    *(Bodysuits from our 365 collection can be returned provided they have been tried on with underwear)
  • Socks
  • Swimwear must have hygiene stickers in place.

None of this affects your statutory rights. All items are inspected on return. 

Return Costs:
UK - £2.99 will be deducted from your refund to contribute to the cost of the return postage. 
EU - £13.00 via UPS
USA - £15.00 via FedEx
ROW - Return labels are not provided, please purchase your own postage

 EU Customers
 If you are an EU customer wishing to exercise you right to withdraw from your contract, you can initiate this via our Returns portal using your email and order number.